Friday, January 13, 2012

Canon: One Price Fixes All

Canon Canada has gone to a flat rate repair fee business model. If you send a camera or lens into their service center you will be charged a set fee for the repair regardless of the problem. Depending on the camera/lens model they set the price for your repair even before they look at the unit. This could work to your advantage if the repair were say replacing a sensor or shutter mechanism. The flip side is also true if your repair consisted of cleaning some lens contacts that you could have performed yourself.

The repair fees seem to be based on original model value, for instance a sample of their DSLR models breakout as:

Model Repair Fee*
Rebel T2i $149
EOS 60D $199
EOS 7D $219
EOS 1DS III $299
* plus taxes and shipping

I recently sent in one of my Canon EOS 7D bodies for repair. I was getting an "error 30" code which points to a problem with the shutter. The camera was returned within 5 days and required a loose connection to be soldered. They also performed a sensor and eyepiece cleaning (they normally charge $40 for a sensor clean) and firmware upgrade (not sure about the firmware upgrade, was certain that I was up to date, maybe a reflash?). The complete cost was $247 including taxes and shipping (Mississauga to downtown Toronto). The repair warranty is good for 90 days, I will put this model to work and leave my newer model as a backup.

One has to ask "In store extended warranties are they worth it"? Henrys here in Toronto offers an "Extended Life Plan" which extends the warranty from 1 to 3 years and provides some lemon protection, price protection and full in store replacement in the early months of ownership. For a Canon EOS 7D they charge $219 which is the exact same price as a single out of warranty repair charge from Canon. Is it worth it, that is a great debate for sure. I've owned 4 DSLR bodies and this is the first out of warranty repair that I've had. I've only had one other dealing with Canon's repair center, which was a defective/recalled battery grip for my old 20D. Before deciding if you should spend the money on an extend warranty plan you may wish to first check the cost of an after warranty repair charge at this site: Canon Canada Repair Ctr.

1 comment:

CaperKid said...

Just a suggestion...

Consider buying with a credit card, then pay off the cost on the card.

My Master Card (MBNA Canada) extended the camera (Canon 50D) one year beyond canon warranty at no extra charge!

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